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Opening Keynote Address: Designing Around the Customer, Featuring frog CEO Harry West

Wednesday, June 06 | 4:45 PM — 5:15 PM

Creating truly customer-focused products and experiences goes way beyond delighting them with good UX. Join Harry West, CEO of global design and innovation firm frog, for a can’t-miss opening keynote at EMERGE. Drawing on his work with the world’s biggest brands, he’ll explore what defines a great customer experience, the role of data in good design, and key steps for designing a customer-focused strategy.