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Hot for Bots: Is AI in Consumer Banking More Than a Buzzword?

Thursday, June 07 | 2:00 PM — 2:45 PM

Artificial intelligence is transforming the customer experience in banking. Or is it? While most institutions agree that change is on the horizon, a third are not yet investing in AI projects, according to research firm Celent. And even as more banks roll out virtual assistants and chatbots, it remains to be seen whether these machines can go beyond checking balances and reviewing transactions to engage consumers in meaningful ways. The innovators and experts on this panel will debate AI’s potential to change how consumers interact with their finances.