SCHEDULE

According to CFSI’s U.S. Financial Health Pulse, only 28 percent of Americans are financially healthy, yet 69 percent of financial services executives say that improving consumer financial health is a major priority for their business. Are financial service providers doing enough to improve their customers’ lives? Are there limits to what financial services can do in the face of serious economic challenges? And if industry leaders are truly brought into the idea of financial health, how can we go further faster? Join industry representatives for a lively discussion on what drives this disconnect, what it means for consumer trust in financial services organizations and beyond.

Financial institutions often design new products and innovate with millennials in mind. But these institutions miss other audiences by focusing solely on younger age groups. Older age cohorts present a prime opportunity for innovation, whether through digital technology or other means. Attendees to this session will hear from companies creating solutions for older individuals regarding innovation efforts, decisions made, and lessons learned.

Physical and mental health are inextricably linked to financial health. Poor financial health can lead to toxic stress and chronic disease, while poor health can lead to devastating medical expenses and major financial insecurity. As partnerships form between healthcare and financial stakeholders, these two fields have an opportunity to join forces around a common framework that puts “health” at the center. In this session, we’ll discuss emerging cross-sector innovations that address financial and physical health outcomes, strategies for engaging partners, and opportunities to forge a culture that prioritizes financial health as essential to a person’s overall well-being.

Building and maintaining customer trust is a key challenge for financial services companies of all sizes. In this session, meet leading early-stage fintech companies that are using innovative methods to develop and grow user trust from day one. From branding strategy and research techniques to open communications and human-centric product design, we’ll explore the tactical efforts and overarching strategies of up-and-coming fintechs that are moving the needle on consumer financial health.

Place is an important factor in determining community members ability to save, spend, borrow and plan. During this session, we will discuss why place-based approaches are important and current initiatives that are improving financial health at the community level. The panelists will discuss different tools and approaches when assessing a community’s needs, how social determinants of health have an impact at the community level, designing interventions that include the community and lessons learned from previous place-based initiatives. Attendees will come away with clear ideas how they can implement place-based approaches when looking to improve financial health at the community level.

Millions of students around the country are struggling with their financial health, often balancing complex lives at home, at school, and at work. But what are the factors with the biggest impact on a student’s financial life, and how can financial service providers, fintech players, and innovators use these insights to serve the financially vulnerable student? In this session, we’ll explore CFSI’s consumer financial health framework from a student’s perspective and hear from the industry leaders working directly with students to help more of them find sound financial footing.

Advances in financial technology that remove humans from the equation have left many consumers uncertain about who to trust. Do consumers turn to legacy financial institutions, or do they place their trust in new technologies that promise transparent and immutable decision-making? This session will explore the opportunity for new technologies (such as blockchain, A.I, machine learning) to improve inclusion and consumer engagement through more transparent processes, as well as opportunities for financial institutions to leverage new tools to increase efficiency, reduce costs, and even return trust to consumers.

A Federal Reserve study found that more than 40 percent of Americans couldn’t cover an unexpected $400 expense. But while the need for small-dollar savings is evident, the financial services industry has not yet come up with a viable business approach to encourage more people to save. As interest grows among financial institutions in enabling people to save, we’ll hear from a cross-section of established banks and innovative fintechs about what works in the savings space. Participants will walk away with an understanding of when people save, how they save, what they use savings for, and how these learnings can help inform better savings solutions.