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The Rise of the Chief Customer Officer

Wednesday, June 06 | 5:15 PM — 6:00 PM

Implementing customer-centric strategies for product design and business growth requires advocacy from the very top of an organization. In order to unite organizations to truly focus on the priorities of the customer, the Chief Customer Officer is at the forefront of shaping behavior and encouraging growth based on the improvement of customers’ lives. Hear from Naveen Agarwal in a conversation with Lisa Henken Ramirez on how CCOs drive change from within their organizations to focus on outcomes-based goals, with the financial health of their customers at the core.