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Jennifer R. Jackson

Jennifer R. Jackson

Managing Vice President, Capital One

As Managing Vice President for Capital One’s Core Mainstreet & Multiproduct Credit Card Businesses, Jennifer is responsible for strategy development and underwriting for new card originations, and end-to-end customer experience for Subprime credit card customers, bank-branch originated accounts and those customers who have multiple relationships across Capital One. She also leads policy, analytics and experience for Inbound Payments of Capital One’s Branded Card business. In addition to her direct business responsibilities, Jennifer is the Accountable Executive for Diversity Recruiting for Capital One and serves on the Steering Committee for the company’s Black Business Resource Group, Voices.

Jennifer joined Capital One in 2012 from the Xerox Corporation where as part of the corporate strategy team, she led turnaround and growth strategies for its India and Brazil businesses. Prior to Xerox, Jennifer was an associate principal at McKinsey & Company, where she focused on serving a wide array of consumer products and technology clients.

Jennifer is a graduate of Yale University and earned a PhD in Chemical Engineering from Carnegie Mellon University. She currently resides in Washington, DC.