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Naveen Agarwal

Naveen Agarwal

Chief Customer Officer, Prudential

Naveen Agarwal is responsible for driving digital solutions, customer marketing, and deep data analytics across all of Prudential’s customer segments. He also leads a set of key strategic opportunities identified to drive income growth and operational efficiencies across Prudential’s U.S. and international businesses.

His role encompasses creating customer need-driven solutions and platforms, and enabling access to them in the customers’ channel of preference. He leads a team of strategists, product managers, technologists, marketers, and data scientists that work collaboratively to serve our various customers – institutions, employers, advisors, and consumers.

Prior to Prudential, Naveen worked for 20 years as a senior executive in several companies in Silicon Valley, including as CEO of Pricelock, a startup helping energy professionals hedge and transact physical energy contracts. Naveen was instrumental in growing the company to multiple billion dollars in transaction volumes.

Naveen also has deep experience in financial services and was President of E*TRADE Capital Management where he managed E*TRADE’s retirement, mutual fund, investment, wealth management, lending, and corporate stock plan businesses. Naveen has also served as Vice President at SunGard, driving its institutional interest rate and FX derivatives trading and risk management systems business.

Naveen remains actively involved with several Silicon Valley technology and venture capital firms, applying his entrepreneurial mindset to solve problems at scale and regularly advises startups in finance, marketing platforms, data analytics, real estate, education, and healthcare industries. He leverages his broad expertise to seamlessly connect the dots between traditional and new digital economies. He is also a frequent public and keynote speaker on these topics.

Naveen holds an MBA from Haas School of Business, UC Berkeley, CA and Bachelors in Computer Science & Engineering from IIT-BHU, Varanasi, India.


Wednesday, June 06 — 5:15 PM to 6:00 PM
The Rise of the Chief Customer Officer

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